The Global Vision Channel - Help
P1 – I can not see or hear the movies.
- Solution 1: You need to have the QuickTime Media Player 6 or later on your computer to be able to play video movies. You can download the latest free version from Apple here (Deselect the iTunes option).
- Solution 2: Media players (e.g. QuickTime) can have problems playing video and audio media through a firewall. This firewall may be on a hardware router or software on your computer or both.
- Solution 3: Computers three years or older, may need to be upgraded or replaced to view Internet programmes properly.
- Solution 4: A broadband / cable Internet connection is recommended for viewing Internet media.
- Solution 5: Internet congestion can cause media access problems, resulting in no access or poor media viewing / listening experiences. When this happens, it is best to try accessing the media at another time.
- Solution 6: Are you using Internet Explorer version 7 as your browser? This latest version of Microsoft's own browser has widely reported problems with displaying websites properly and allowing access to a variety of Internet media. Our advice (as supported by many users) is to avoid using this version of IE and to use version 6 or one of the other very capable, free alternative browsers (Mozilla FireFox, Opera, etc.) until the issues with IE7 have been rectified.
P2 - Movie viewing or audio listening is inconsistent; it only plays well sometimes
- Many of the above P1 solutions may also apply to this issue, particularly 3, 4 & 5.
P3 - I cannot hear any sound when selecting any of the radio / video programmes
- Solution 1: Are your speakers turned on, and that you haven't muted the volume through your software. A good check for this is to put a music CD into the drive (on your computer) and play it through your computer speakers.
- Solution 2: See P1 solutions 3 & 5 above.