The Global Vision Channel - Help

P1 – I can not see or hear the movies.

Solution 1: You need to have the QuickTime Media Player 6 or later on your computer to be able to play video movies. You can download the latest free version from Apple here (Deselect the iTunes option).
Solution 2: Media players (e.g. QuickTime) can have problems playing video and audio media through a firewall. This firewall may be on a hardware router or software on your computer or both.
Solution 3: Computers three years or older, may need to be upgraded or replaced to view Internet programmes properly.
Solution 4: A broadband / cable Internet connection is recommended for viewing Internet media.
Solution 5: Internet congestion can cause media access problems, resulting in no access or poor media viewing / listening experiences. When this happens, it is best to try accessing the media at another time.
Solution 6: Are you using Internet Explorer version 7 as your browser? This latest version of Microsoft's own browser has widely reported problems with displaying websites properly and allowing access to a variety of Internet media. Our advice (as supported by many users) is to avoid using this version of IE and to use version 6 or one of the other very capable, free alternative browsers (Mozilla FireFox, Opera, etc.) until the issues with IE7 have been rectified.

Many of the above P1 solutions may also apply to this issue, particularly 3, 4 & 5.

Solution 1: Are your speakers turned on, and that you haven't muted the volume through your software. A good check for this is to put a music CD into the drive (on your computer) and play it through your computer speakers.
Solution 2: See P1 solutions 3 & 5 above.